Customer Service Training

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Best in class customer service training

Belmont Consulting is Authorized to Facilitate Ken Blanchard® Legendary Service Workshops

This is the gold standard for customer service training.

For in-depth team workshops, learn about the Five Behavior’s of a Cohesive Team here

WHEN WAS THE LAST TIME YOU BRAGGED ABOUT GREAT SERVICE?

THE VALUE OF A SERVICE-MINDED CULTURE AND WHY CUSTOMER SERVICE TRAINING MATTERS

Customers fuel business. In order to master great service, your employees need Legendary Customer Service Training.

The relationships that employees build with customers are the most important asset and company has. To that end, training employees to deliver great service is a critical investment.

To start, build a service-minded culture.  Customer service training starts with how employees treat each other internally. As a result of an internal service culture, that feeling extends to external customers. Companies that can tap into this empower their people. Once empowered, employees take initiative, resolve problems, and exceed client expectations.The end result is increased customer loyalty, engagement, innovation, and ultimately sales.

 

INCREASE LOYALTY

Satisfied customers come back to buy again, in addition, they recommend your organization to their friends and family.

 

REDUCE COST OF SALES

Understanding your customers’ needs and wants can result in substantial savings in acquiring as well as retaining happy customers.

 

DRIVE REFERRALS

Engaged customers become your biggest fans, and generate powerful word-of-mouth advertising, especially with today’s social media outlets.

 

FEEDBACK & INNOVATION

Customer service training is critical. Customers are your greatest source of feedback to help make improvements, and generate innovative solutions to meet their needs.

Learn more about Ken Blanchard Legendary Service from his book.

89% OF CONSUMERS began doing business with a competitor as a result of a POOR CUSTOMER SERVICE EXPERIENCE

IT COSTS 6-7 TIMES MORE to attract a new customer than it does to retain an existing customer.

Legendary Service Model

Legendary Service

We know that delivering great customer service is important to the success of your business. Still, creating a service-minded culture can be a challenge. Our Legendary Customer Service training program helps address this challenge.  It teaches your people how to consistently deliver exceptional service that will keep your customers coming back. consequently, your organization gets a competitive edge.

With the Legendary Service program, your organization gets:

  • Alignment on service-focused vision, values and behaviors
  • Segmentation of customers based on needs and wants
  • Empowered employees who build great customer relationships
  • Increased customer loyalty, which drives increased revenue

TRAINING WORKSHOPS BY BLANCHARD INCLUDING CUSTOMER SERVICE TRAINING

SITUATIONAL LEADERSHIP

Situational Leaders give their people exactly what they need, when they need it. Overall, they offer guidance, caring, and autonomy. Most important, they provide just the right amount of direction and support to their team members. They know how to develop competent, self-reliant contributors, who deliver faster results.

COACHING ESSENTIALS

Most managers don’t understand how critical coaching is for the development, growth, and performance of their people. Ken Blanchard’s  leadership coaching program, Coaching Essentials®, will train your managers how to effectively coach their employees. Once they are coaching instead of managing, you will see many changes. Not only an increase in productivity, but they will also create an environment of trust and autonomy and deliver better bottom-line results.

FIRST-TIME MANAGER

Every year, new managers account for 2 million promotions.  The transition from great employee to successful manager is a difficult one. It requires a completely different skill set. Ken Blanchard’s First-time Manager training program sets your new managers up for success. It provides them with the training and skills needed to make a smooth transition.

ORGANIZATIONAL CHANGE

Organizational change is a fact of business life. Disruptive changes, like reorganizations, mergers as well as downsizing or expansion can be hard on people. Tech implementations, and new initiatives can also be tough to get through. Ken Blanchard’s Leading People Through Organizational Change® program will teach your managers how to lead successful organizational change. Firstly, by understanding the different stages of concern, and secondly, adjusting their leadership style to improve productivity and morale.

SELF LEADERSHIP

Motivated and committed people make great things happen. However, disengaged employees do not make much of anything happen. Self -Leadership teaches individuals the skillset they need to become empowered, proactive self-leaders. Get better results for your organization by taking control of your own success.

LEGENDARY SERVICE

Every day, with every interaction, you have an opportunity to either build loyalty or lose a customer. Even though most companies recognize the importance of great service to their success, it is hard to come by. Ken Blanchard’s Legendary Service® training program will train your team to consistently deliver ideal service. Great Service will not only keep your external customers coming back but will make internal customers happy as well. Together with great service, happy employees give your team a competitive edge.